Refund policy

Return and Refund Policy

We accept return requests within 14 days after your order is delivered.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. You must also provide your order number and proof of purchase.

To request a return, contact us through the Contact page at graceful-years.com before sending any item. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide return instructions and the applicable return address. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Certain items cannot be returned, including personalized products, gift cards, clearance or final-sale items, and products that cannot be returned for hygiene or safety reasons. Any exclusions will be identified on the relevant product page.

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us through our Contact page within 7 days of delivery. Include your order number and clear photos or video showing the issue so we can review it.

If your return is approved, refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect. Banks and payment providers may require additional time to post an approved refund.

Orders can be changed or cancelled only before fulfillment begins. We cannot guarantee changes or cancellations after an order has been submitted to a supplier.